Help

Our website has been built to allow compatibility with all types of browser on any computer operating system. Although the appearance of the website will vary according to the capabilities of your system, the site itself should still work. If the site does not function properly for you, please contact our media team and include your browser/operating system version so that we can investigate.

If you click on a link anywhere on the site and get an error message saying that the page you were looking for cannot be found, please contact our media team to let us know where the original link was so that we can investigate the problem and fix it.

If a page persistently fails to load in your browser, it is possible that a corrupt local version of the page has been temporarily stored by your browser. You can clear this out by refreshing the page: hold down the control (or command on a Macintosh) and shift keys at the same time as clicking on the browser’s refresh icon. (The refresh icon is usually shown as an egg timer or one or two arrows going around in a circle.)

There may be occasions when the internet itself is congested and is particularly slow displaying pages. This is outside the control of Interactive Energy AG, but should be an infrequent occurrence.

Reporting a problem:

Please report any broken links or other website problems that you may encoutner to the Webmaster@inte-energy.com

Searching the website:

At the top right hand corner of every page you will find a seach function. Use this to search for whatever you are looking for and a list of links will be provided to relevant pages.

Clicking on the ‘Site Map’ link at the bottom of every page also provides a comprehensive view of the entire content of the site. The Site Map is constructed of links, clicking on the name will take you through to that location.

Download PDF files:

If you wish to download a pdf document, simply click on the document which will then load up for you to view. To save this either click on the save icon or click ‘file’ and then ‘save as’.

To view the document once saved on your computer you will need to have adobe acrobat reader on your computer. If you do not have this on your computer it is free to download from the adobe website.

Links to external websites:

To access the website click on the link and you will be automatically redirected. Interactive Energy AG is not responsible for the content of external websites (See ‘Disclaimer’ and ‘Terms and Conditions’ for more information’.

Using the product section:

Each product section is clearly listed in the left hand navigation menu. You can also see the route you have taken using the breadcrumbs at the top of each page. This are links that allow you to quickly return to a previous page.

To request a quote, simply click the  following link https://www.inte-energy.com/contact-us/quote-request-for-commodities/ (you must select any commodity yourself). Once complete, click submit and a Representative from Interactive energy will contact you).